To our Valued Customers,
During the last few months in which we have all stayed together to flatten the curve, we appreciate your patience and understanding.
First and foremost, we would like to apologize for previous order delays on a few out of stock products, as restocking shipments from our suppliers have been disruptive by closure or manufacturing delays. We tried our best to fulfill all orders with our remaining stock available in our stores and warehouse and are waiting closely with our suppliers to ensure restocking as quickly as possible.
Many of our suppliers have resumed their shipments and we are actively restocking most of our products and shipping orders more efficiently.
Moving forward, we will continue to adapt our protocols to meet the recommended guidelines provided by the health officials in all our stores. Now that everything is slowly coming back to normal, Urban Nature Store is opened under the following guidelines:
1. Face Masks: We require all customers and staff to wear a face mask when visiting any of our stores.
2. Sanitizing Station: Please use the hand sanitizer provided, when entering.
3. Curbside Pickup: You may still order online and pick up at our stores. We’ll call or email you as soon as your order is ready for pick up.
4. Social Distancing: At all times please maintain appropriate social distancing apart from other customers, while shopping in store.
We appreciate your support and we take great care in protecting you and our Team Members.
Thank you for your understanding and support.
Stay Safe and Stay Well.
Urban Nature Store