Shipping & Returns

Canadian Pricing and Shipping from Canada

Urban Nature Store offers Canada Wide Shipping to all our local Canadian customers. We make it easy to shop on our website with all the prices in Canadian Dollars. We ship from Canada thus ensuring no additional duties, or cross-border fees.

Before you place your order you will see all shipping charges in Canadian Dollars in a clean and easy to read format. We guarantee no additional charges on carrier shipping rates for shipping anywhere within Canada.

Orders over $125 qualify for free shipping. This applies only to orders shipping to Canadian addresses where Canada Post Expedited Service can deliver. Most orders will ship by Canada Post Expedited Parcel service, though we reserve the right to select a suitable alternative, if appropriate, such as Canpar or Local couriers. In some cases where the shipping address is remote or when the weight of an order makes shipping unreasonable, we may not be able to offer free shipping. If this applies, we will contact you.

Free Shipping Exception

For certain bulky items, we are not able to offer free shipping. Shipping surcharge will be applied for home delivery orders. In case where an oversize surcharge is applied, we will note the additional shipping charges on the product page next to the product. If you have other regular items and bulky products in order and order total is over $125 for regular items, you will receive free shipping for regular items and shipping surcharge for oversized items.

Free In-Store Pick Up

We always offer free pick up and free shipping to any of our retail stores for most items with no minimum purchase required. We will contact you when your order arrives at the store and is ready for pick up. Identification is required when picking up your order.

Store Pickup Only Items

Certain products are available for store pickup only. They can't be ordered for home delivery using available shipping options. For items that our "Store Pickup only"  it is noted in the product title itself along with the product description. If you select Ship option when you try to order any store pickup item then on the checkout page, you may receive an error message. You need to select Local Pickup as a delivery method or remove "store pickup only" items from the cart to select Ship method for other items. 

Shipping Rates & Methods

All products are shipped from Toronto, Ontario by Canada Post or Canpar Courier. Orders are usually shipped within 2-3 business days, though during our busy seasons we may require some extra time. You will never pay customs or duties within Canada.

To determine your shipping charge, add items to your cart and then click the "estimate shipping" link. You will then be asked to enter your postal code. Shipping rates are based on the actual weight and the size of the products.

45-Day Returns

Items may be returned within 45 days for a refund. Products must be in original condition, with all original packaging. If the product or packaging is damaged or missing, a restocking fee may apply or the return may not be accepted. Shipping fees are non-refundable. If the original order qualified for free shipping and the product is returned, the actual cost of the original outbound shipping may be deducted from any refund. If a return shipping fee is payable on orders that are unclaimed or refused at point of delivery, we reserve the right to deduct this amount from the total to be refunded.

Return Policy for Perishable Products

For perishable products, including seed, suet and seed-formed products, returns must be done within 7 days of purchase and can be exchanged, or returned for a store credit. No cash refunds for perishables. Please return unused product in its original package at any of our store locations. Perishable products can not be returned by mail. Returns must be handled at the store locations.

Manufacturer Warranties

Any manufacturer product warranties must be handled directly with the manufacturer as per their terms and conditions. Urban Nature Store can assist with contacting the manufacturer. However, product replacements and repairs are handled directly with the manufacturer

For a Return request authorization, please contact us at support@urbannaturestore.ca with order number and detailed reason for return.