Shipping & Returns

 

Canadian Pricing and Shipping from Canada

Urban Nature Store offers Canada Wide Shipping to all our local Canadian customers. We make it easy to shop on our website with all the prices in Canadian Dollars. We ship from Canada thus ensuring no additional duties, or cross-border fees.

Before you place your order you will see all shipping charges in Canadian Dollars in a clean and easy to read format. We guarantee no additional charges on carrier shipping rates for shipping anywhere within Canada.

Orders over $125 qualify for free shipping. This applies only to orders shipping to Canadian addresses where Canada Post Expedited Service can deliver. Most orders will ship by Canada Post Expedited Parcel service, though we reserve the right to select a suitable alternative, if appropriate, such as Canpar and Purolator. In some cases where the shipping address is remote or when the weight of an order makes shipping unreasonable, we may not be able to offer free shipping. If this applies, we will contact you.

Free Shipping Exception

For certain bulky items, we are not able to offer free shipping. Shipping surcharge will be applied for home delivery orders. In case where an oversize surcharge is applied, we will note the additional shipping charges on the product page next to the product. If you have other regular items and bulky products in order and order total is over $125 for regular items, you will receive free shipping for regular items and shipping surcharge for oversized items.

Free Pick Up In-Store

At this time, all free In-Store Pick-Up orders will be fulfilled as a Touchless Curb Side Pick Up:  https://www.urbannaturestore.ca/touchless-curb-side-pick-up/

We always offer free pick up and free shipping to any of our retail stores for most items with no minimum purchase required. We will contact you when your order arrives at the store and is ready for pick up. Identification is required when picking up your order.

Store Pickup Only Items

Certain products are available for store pickup only. They can't be ordered for home delivery. For items that our "Store Pick up only"  it is noted in the product title itself along with the product description. If you select Ship option when you try to order any store pickup option then on the checkout page, you may receive an error message. You need to select Store Pickup as a delivery method or remove store pickup only items from the cart to select Ship method for other items. 

COVID-19 Shipping Update

We are continuing to ship orders during the COVID-19 crisis. To assist our local store customers, we have added a number of large bulk size seed bags to our online product selection. These large bulk size seed bags are normally available exclusively in our retail stores. They have been added online so as to help our local customers pre-order for store pick-up (through our new Curb Side Pick-up service) or for local delivery.

We will be trying to do as much local community delivery in areas near our retail stores, as possible. Orders for larger size seed bags can be placed through the website or by calling your local Urban Nature Store directly. When possible, we will be hand-delivering our large size seed bags directly to our local customers.

If we are not able to fulfill your order for bulk seed due to supply or distance limitations, we will contact you directly.

We thank you in advance for your consideration and understanding.

Shipping Rates & Methods

All products are shipped from Toronto, Ontario by Canada Post or Canpar Courier. Orders are usually shipped within 2-3 business days, though during our busy seasons we may require some extra time. You will never pay customs or duties within Canada.

To determine your shipping charge, add items to your cart and then click the "estimate shipping" link. You will then be asked to enter your postal code. Shipping rates are based on the actual weight and the size of the products.

45-Day Returns

Items may be returned within 45 days for a refund. Products must be in original condition, with all original packaging. If the product or packaging is damaged or missing, a restocking fee may apply or the return may not be accepted. Shipping fees and perishables (such as bird seed) are non-refundable. If the original order qualified for free shipping and the product is returned, the actual cost of the original outbound shipping may be deducted from any refund. If a return shipping fee is payable on orders that are unclaimed or refused at point of delivery, we reserve the right to deduct this amount from the total to be refunded.

For Return request authorization should be raised by using Contact Us form or click on the green "Help" button in the bottom of any page.