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Returns

45-Day Returns

Items may be returned within 45 days for a refund. Products must be in original condition, with all original packaging. If the product or packaging is damaged or missing, a restocking fee may apply or the return may not be accepted. Shipping fees and perishables are non-refundable. If the original order qualified for free shipping and the product is returned, the actual cost of the original outbound shipping may be deducted from any refund. If a return shipping fee is payable on orders that are unclaimed or refused at point of delivery, we reserve the right to deduct this amount from the total to be refunded.

Extended Holiday returns, anything purchased before December 24, can be returned up to January 31, 2024.

Return requests should be raised by using Contact Us form or click on the green "Help" button in the bottom of any page.

Return Policy for Perishable Products

For perishable products, including seed, suet and seed-formed products, returns must be done within 7 days of purchase and can be exchanged, or returned for a store credit. No cash refunds for perishables. Please return unused product in its original package at any of our store locations. Perishable products can not be returned by mail. Returns must be handled at the store locations.

Manufacturer Warranties

Any manufacturer product warranties must be handled directly with the manufacturer as per their terms and conditions. Urban Nature Store can assist with contacting the manufacturer. However, product replacements and repairs are handled directly with the manufacturer

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