🚚 FREE SHIPPING ON MOST CANADIAN ORDERS OVER $125

Shipping

Canadian Pricing and Shipping from Canada

Urban Nature Store offers Canada Wide Shipping to all our local Canadian customers. We make it easy to shop on our website with all the prices in Canadian Dollars. We ship from Canada thus ensuring no additional duties, or cross-border fees.

Before you place your order you will see all shipping charges in Canadian Dollars in a clean and easy to read format. 

Orders over $125 qualify for free shipping to Canadian addresses. We use a variety of carriers, including Canada Post, Purolator, Sendle, Chit Chats, UPS, Canpar, and AtoB (for delivery in the Greater Toronto Area), among others. We carefully select the best carrier for your order, considering coverage, delivery speed, and reliability to ensure your package arrives safely and on time.

Customers will receive tracking information for all carriers except AtoB. If you have a preferred carrier, you can specify it in the order notes section on the cart page, and we will do our best to accommodate your request. Please note that free shipping may not be available for remote addresses or orders with excessive weight. If this applies, we will contact you directly.

Free Shipping Exception

For certain bulky items, we are not able to offer free shipping. Shipping surcharge will be applied for home delivery orders. In case where an oversize surcharge is applied, we will note the additional shipping charges on the product page next to the product. If you have other regular items and bulky products in order and order total is over $125 for regular items, you will receive free shipping for regular items and shipping surcharge for oversized items. 

Free In-Store Pick Up

We always offer free pick up and free shipping to any of our retail stores for most items with no minimum purchase required. We will contact you when your order arrives at the store and is ready for pick up. Identification is required when picking up your order.

Store Pickup Only Items

Certain products are available for store pickup only. They can't be ordered for home delivery using available shipping options. For items that our "Store Pickup only"  it is noted in the product title itself along with the product description. If you select Ship option when you try to order any store pickup item then on the checkout page, you may receive an error message. You need to select Local Pickup as a delivery method or remove "store pickup only" items from the cart to select Ship method for other items. 

Shipping Rates & Methods

All products are shipped from Toronto, Ontario. Orders are usually shipped within 2-3 business days, though during our busy seasons we may require some extra time. You will never pay customs or duties within Canada.

Shipping rates are based on the actual weight and the size of the products. To determine your shipping charge, add items to your cart and then click the checkout button. You will then be asked to enter your contact information. Once you select Delivery Method as "Ship" and enter your shipping address on the checkout page, you can see shipping cost under Shipping Method section. 

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