Canadian Pricing and Shipping from Canada
Urban Nature Store offers Canada Wide Shipping to all our local Canadian customers. We make it easy to shop on our website with all the prices in Canadian Dollars. We ship from Canada thus ensuring no additional duties, or cross-border fees.
Before you place your order you will see all shipping charges in Canadian Dollars in a clean and easy to read format. We guarantee no additional charges on carrier shipping rates for shipping anywhere within Canada.
Orders over $125 qualify for free shipping. This applies only to orders shipping to Canadian addresses where Canada Post Expedited Service can deliver. Most orders will ship by Canada Post Expedited Parcel service, though we reserve the right to select a suitable alternative, if appropriate, such as Canpar or Local couriers. In some cases where the shipping address is remote or when the weight of an order makes shipping unreasonable, we may not be able to offer free shipping. If this applies, we will contact you.
Free Shipping Exception
For certain bulky items, we are not able to offer free shipping. Shipping surcharge will be applied for home delivery orders. In case where an oversize surcharge is applied, we will note the additional shipping charges on the product page next to the product. If you have other regular items and bulky products in order and order total is over $125 for regular items, you will receive free shipping for regular items and shipping surcharge for oversized items.
Free In-Store Pick Up
We always offer free pick up and free shipping to any of our retail stores for most items with no minimum purchase required. We will contact you when your order arrives at the store and is ready for pick up. Identification is required when picking up your order.
Store Pickup Only Items
Certain products are available for store pickup only. They can't be ordered for home delivery using available shipping options. For items that our "Store Pickup only" it is noted in the product title itself along with the product description. If you select Ship option when you try to order any store pickup item then on the checkout page, you may receive an error message. You need to select Local Pickup as a delivery method or remove "store pickup only" items from the cart to select Ship method for other items.
Shipping Rates & Methods
All products are shipped from Toronto, Ontario by Canada Post or Canpar Courier. Orders are usually shipped within 2-3 business days, though during our busy seasons we may require some extra time. You will never pay customs or duties within Canada.
To determine your shipping charge, add items to your cart and then click the "estimate shipping" link. You will then be asked to enter your postal code. Shipping rates are based on the actual weight and the size of the products.