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Terms & Conditions

Terms and Conditions

The Urban Nature REWARDS program is a loyalty reward program offered by Urban Nature Store to in-store customers of Urban Nature Store.

The REWARDS Program allows persons who have completed the enrollment process, in accordance with the Terms and Conditions, to collect reward points when making purchases in-store and to redeem these points for products or other benefits as offered by Urban Nature Store.

Members receive no vested rights or entitlements to the continued availability of the program, any particular reward or redemption.

Participation in the REWARDS Program

Membership is free and no initial purchase is required to join.

To be eligible to enroll, participants must be of 16 years of age or older. At a minimum, participants must provide a first name, last name, address, postal code, email address and phone number.

Only one account per person is permitted.

Each member is automatically registered for all available loyalty programs, including the Frequent Seed Buyer program and the REWARDS Point program.

You must advise us immediately of any changes of personal information including name, address and e-mail, by asking a Store associate to update the information in-store. Occasionally, Urban Nature Store staff may ask to confirm that current information is up-to-date. We reserve the right to cancel any account for which we have incomplete or inaccurate information. The submission of false or fictitious personal information will result in the cancellation of the membership and forfeiture of all accumulated rewards and benefits.

Urban Nature Store reserves the right to cancel or refuse the issuance of a membership account to any person who does not follow the prescribed enrollment procedure or provides false information.

Privacy

Urban Nature Store is committed to protecting your privacy. We do not share any customer information with any suppliers or outside organizations.
We collect your personal information for the following purposes:

To set up and administer the benefit program and the management and identification of your rewards account.
To process redemptions and issue rewards.
To process returns and exchanges and assist with warranty claims.
To communicate with members.
To communicate with members regarding the program’s terms and condition.
To understand the shopping and information needs of members and to offer. members relevant information, services and products.
To offer members special rewards and benefits.
By providing your personal information to Urban Nature Store, you consent to our use of the information for the purposes outlined.

All membership information will be used solely by Urban Nature Store and will not be sold or rented to any other organization.

In the event that any provision in this Terms and Conditions is determined to be invalid, illegal or unenforceable, such determination shall not affect the
validity and enforce-ability of any other remaining provisions of these
Terms and Conditions.

We hope you enjoy the benefits and rewards you will receive through the Urban Nature REWARDS program.

Collection of Urban Nature REWARDS Points

To collect reward points, following your enrollment, you must make eligible purchases in-store under your Member account. Urban Nature REWARDS cannot be awarded retroactively.

Urban Nature REWARDS points will be awarded at a rate of one (1) point for every (1) one dollar spent on eligible purchases. Purchases of bagged seed and gift cards are excluded from the program. Reward points are calculated based on the pretax net purchase price, less discounts. The REWARDS points will be awarded based on all eligible purchases reflected on the cash register receipt, which is rounded down to the nearest dollar.

Urban Nature Store may offer special REWARD point promotions, from time-to-time, which can include additional reward points based on overall purchases or based on specific product purchases.

In the event of a return/exchange of any eligible purchase, reward points will be deducted automatically from the Member Account used for the eligible purchase.

Urban Nature REWARDS points are not transferable from one member to another. Points unredeemed after 12 months from the original eligible purchase will expire and will have no value.

Upon the closure of an Urban Nature Rewards membership account, accumulated points and frequent seed purchase credits will be reduced to zero.

Upon the death of a Member, the Member’s account will be closed and any rewards or reward points in the account will be forfeited. Rewards points are not divisible in the case of a divorce.

If a member does not collect rewards points by making an eligible in-store purchase for 12 consecutive months, the membership will be deemed inactive and all accumulated rewards and reward points will expire and be forfeited.

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