Items may be returned within 45 days of purchase for a refund, provided they're in original condition with all original packaging. Full policy details, including non-refundable items and how to start a return, are covered on the dedicated Returns page.
Are There Exceptions to the 45-Day Window?
Yes. Shipping fees and perishable items are non-refundable, and the actual cost of outbound shipping may be deducted from a refund on returned orders.
Frequently Asked Questions
How do I start a return?
By contacting support@urbannaturestore.ca or submitting the Contact Us form on the site.
Does the item need its original packaging to be returned?
Yes. Products must be returned in original condition with all original packaging to qualify for a refund.
