Join Our Team

We Are Always Looking For Outstanding Team Members

If you are interested in joining the Urban Nature Store team, send us your resume and when we have an opening, we will be sure to follow-up with you. If youre a real superstar, we may even create a position for you.

Send all resumes to

Like our customers, our Team Members come from all walks of life, with diverse personal and professional backgrounds. Together, we share a love for nature and all its creatures and we love to share our stories, photos and experiences with each other.

Urban Nature Store is a Canadian success story. We are a specialty retailer focused on helping homeowners and outdoor enthusiasts create a strong and vibrant backyard environment. We are your local birding and nature experts and we are very proud of our Team Members and their connection to the communities we serve. All of our stores are focused on the unique needs of their local community.

We offer a number of full and part-time positions in all our stores.

Store Manager (Full Time – approximately 35 to 40 hours per week)

Assistant Store Manager(Full Time – approximately 30 to 40 hours per week)

Retail Associate (Full and Part Time – ranging between about 8 hours per week to 35 hours)

Warehouse Staff and E-commerce Fulfillment (Full and Part Time -- Etobicoke location only)

Job responsibilities vary slightly from store to store, but generally our team members handle the following tasks:

Store Manager:

  • Responsible for the day-to-day operation of the store
  • Ensures all team members are well trained and deliver excellent customer service
  • Prepares the monthly store work schedule and payroll submissions
  • Handles customer inquiries and issues
  • Executes sales and returns transactions on our retail POS system
  • Promotes and registers customers in our Urban Nature Rewards program
  • Coordinates store inventory and restocking including receiving shipments
  • Bagging bird seed
  • Assists with local marketing activities
  • Provides input and suggestions on the overall operation of the retail chain

Assistant Store Manager:

  • Works closely with the store manager to ensure the smooth and efficient operation of the store
  • Ensures all team members are delivering customer service excellence
  • Executes sales and returns transactions in our retail POS system
  • Promotes and registers customers in our Urban Nature Rewards program
  • Handles customer inquiries and issues
  • Receiving incoming shipments
  • Bagging bird seed
  • Undertakes projects and tasks as requested by the Store Manager
  • Acts as Store Manager when needed

Retail Associate:

  • Provides excellent customer service adhering to the policies and procedures of Urban Nature Store.
  • Assists customers with product questions and inquiries
  • Coordinates customer requests
  • Executes sales and returns transactions in our retail POS system
  • Promotes and registers customers in our Urban Nature Rewards program
  • Bagging bird seed
  • Keeps store clean, organized and well-merchandised

What we look for in our Team Members:

Most of all we look for friendly, engaging and helpful Team Members with a can-do attitude. Retail experience is helpful, but many of our team members come from very diverse backgrounds and bring unique experiences and skills which we value. If you are a people person who is good at building relationships with customers, then we want to hear from you.


The major responsibilities of all of our team members are:

  • Ensuring each and every customer receives outstanding service in a friendly environment, which includes greeting and welcoming each customer, maintaining high standards, solid product knowledge and all other aspects of outstanding customer service
  • Setting a positive example through effective sales skills and product knowledge
  • Staying up to date on our current promotions and all events on our Marketing Calendar
  • Opening and closing of the store and completion of Beginning of Day and End of Day reports
  • Product merchandising and maintaining a clean, organized store
  • Managing deliveries of products and proper inventory rotation
  • Ensuring the accurate completion of all sales transactions and proper cash accountability in the POS register
  • Communicating openly and effectively with fellow team members


  • Retail or service experience (pet, birding or garden sector experience is an asset)
  • Ability to read, write and speak English at a proficient level
  • Basic math skills at it relates to retail sales
  • Intermediate computer skills and comfort with using computers and POS systems
  • Ability to lift 50 lbs
  • Open availability to work days, evenings, weekends
  • Have a reliable means of transportation to and from the store
  • An enthusiasm for learning and personal growth

Urban Nature Store is committed to promoting a fair and equitable selection process and workplace. Qualified applicants will receive consideration for employment without regard to race, colour, religion, nationality, gender, sexual orientation or disability.

We thank all candidates for their interest in joining the Urban Nature Store Team, however, only those selected for interviews will be contacted.