Urban Nature REWARDS

Join the Urban Nature Store REWARDS Program and SAVE today and collect rewards towards your next purchase. Best of all, it is always FREE to join! (Full loyalty program is currently available to in-store customers but online customers can also now earn points on their purchases. Learn more about online loyalty program)

Reward Points

Receive 1 point for every dollar you spend (before tax, excluding birdseed and gift cards)

Every 25 points you earn = 1 dollar to spend at Urban Nature Store

Redeem your points at any Urban Nature Store location once you have reached a minimum of 25 points. Points must be redeemed within 12 months after the initial purchase.

Frequent Seed Buyer

Once you buy 10 bags of any type of birdseed and get 1 FREE bag. (Free reward bag is any standard size bag)

Special Reward Members Pricing

Instant price discounts on many of our most popular feeders and other products.

Free Product

Watch your email for exclusive product giveaways, promotions and discounts, throughout the year.

Advance Notice

Urban Nature REWARDS members receive advance notice of upcoming sales and special discounts.

Price Match Guarantee

We will match any competitor’s advertised price. The price match is applicable at the time of purchase, and for up to 15 days from the purchase date – Shop with Confidence.

Purchase Confirmation

As an Urban Nature REWARDS member, we can retrieve a record of all purchases and purchase dates, which can be used to confirm and utilize manufacturer product warranties.


Urban Nature Store does not share any customer information with any suppliers or outside organizations.

The Fine Print: 

In the Frequent Seed Buyer program, the FREE bag of seed is any standard size of seed. One (1) seed bag credit is given for each bag of seed purchased, regardless of the size, excluding sample or test size bags.

REWARD points and credits expire after 12 months if there is no purchase activity on the member account.

Urban Nature Store reserves the right to change, discontinue or alter a program at any time.

Urban Nature Store reserves the right to exclude specific customers or organizations from the program due to special pricing or arrangements.

Purchases with manufacturer or Company coupons or vouchers are not valid towards any frequent buyer programs.

For questions related to the Urban Nature REWARDS program, please contact our customer service department at info@urbannaturestore.ca

For additional detailed Terms and Conditions of the Urban Nature REWARDS program:

Terms and Conditions:

The Urban Nature REWARDS program is a loyalty reward program offered by Urban Nature Store to in-store customers of Urban Nature Store.

The REWARDS Program allows persons who have completed the enrollment process, in accordance with the Terms and Conditions, to collect reward points when making purchases in-store and to redeem these points for products or other benefits as offered by Urban Nature Store.

Members receive no vested rights or entitlements to the continued availability of the program, any particular reward or redemption. 

Participation in the REWARDS Program

Membership is free and no initial purchase is required to join.

To be eligible to enroll, participants must be of 16 years of age or older. At a minimum, participants must provide a first name, last name, address, postal code, email address and phone number.

Only one account per person is permitted.

Each member is automatically registered for all available loyalty programs, including the Frequent Seed Buyer program and the REWARDS Point program.

You must advise us immediately of any changes of personal information including name, address and e-mail, by asking a Store associate to update the information in-store. Occasionally, Urban Nature Store staff may ask to confirm that current information is up-to-date. We reserve the right to cancel any account for which we have incomplete or inaccurate information. The submission of false or fictitious personal information will result in the cancellation of the membership and forfeiture of all accumulated rewards and benefits.

Urban Nature Store reserves the right to cancel or refuse the issuance of a membership account to any person who does not follow the prescribed enrollment procedure or provides false information.

Price Match:

We are proud of our competitive prices. If you find an identical item currently offered for less at a local competitor’s store or a Canadian website, Urban Nature Store will price match at the time of purchase.  

To do a price match with a website competitor, the website competitor must be a Canadian website, and the final product price must take into account shipping, handling and other applicable fees.

The product must be available for shipping or purchase at the competitor’s location. We do not match typographical errors and we must be able to confirm the competitor’s price through an internet search or a printed flyer.

The Price Match Guarantee is not applicable to prices offered by membership-fee based competitors.

If after a purchase, within 15 days, you find an identical item available at a lower price, as per our stated Price Match Guarantee, we will refund the difference.

Collection of Urban Nature REWARDS Points

To collect reward points, following your enrollment, you must make eligible purchases in-store under your Member account. Urban Nature REWARDS cannot be awarded retroactively.

Urban Nature REWARDS points will be awarded at a rate of one (1) point for every (1) one dollar spent on eligible purchases. Purchases of bagged seed and gift cards are excluded from the program. Reward points are calculated based on the pretax net purchase price, less discounts. The REWARDS points will be awarded based on all eligible purchases reflected on the cash register receipt, which is rounded down to the nearest dollar.

Urban Nature Store may offer special REWARD point promotions, from time-to-time, which can include additional reward points based on overall purchases or based on specific product purchases.

In the event of a return/exchange of any eligible purchase, reward points will be deducted automatically from the Member Account used for the eligible purchase.

Urban Nature REWARDS points are not transferable from one member to another.   Points unredeemed after 12 months from the original eligible purchase will expire and will have no value.

Upon the closure of an Urban Nature Rewards membership account, accumulated points and frequent seed purchase credits will be reduced to zero.

Upon the death of a Member, the Member’s account will be closed and any rewards or reward points in the account will be forfeited. Rewards points are not divisible in the case of a divorce.

If a member does not collect rewards points by making an eligible in-store purchase for 12 consecutive months, the membership will be deemed inactive and all accumulated rewards and reward points will expire and be forfeited.

Redeeming of Points

Urban Nature REWARDS points may be redeemed for a dollar amount off any purchase in-store, excluding Gift Cards.

Points will not be awarded on the portion of the redemption transaction paid for by the redemption of award points.

In accordance with Federal and Provincial tax legislation, GST and/or HST and any other applicable taxes are calculated and payable by the member on the full amount of the purchase price of the item.

Rewards points may not be redeemed for previous purchases.

Urban Nature REWARD points have no cash value, and are not exchangeable for cash or for the purchase of gift cards. REWARD points cannot be transferred, assigned, exchanged, sold, bartered or traded. The accumulation of REWARDS points does not entitle the Member to any vested rights, and does not guarantee in any way the continued availability of any reward, redemption level or any other benefit.


Urban Nature Store is committed to protecting your privacy.

We collect your personal information for the following purposes: 

  • To set up and administer the benefit program and the management and identification of your rewards account;
  • To process redemptions and issue rewards;
  • To process returns and exchanges and assist with warranty claims;
  • To communicate with members;
  • To communicate with members regarding the program’s terms and conditions;
  • To understand the shopping and information needs of members and to offer members relevant information, services and products; and
  • To offer members special rewards and benefits.

By providing your personal information to Urban Nature Store, you consent to our use of the information for the purposes outlined.

All membership information will be used solely by Urban Nature Store and will not be sold or rented to any other organization.

In the event that any provision in this Terms and Conditions is determined to be invalid, illegal or unenforceable, such determination shall not affect the validity and enforce-ability of any other remaining provisions of these Terms and Conditions.

We hope you enjoy the benefits and rewards you will receive through the Urban Nature REWARDS program. For further information please contact support@urbannaturestore.ca



This website uses cookies to ensure you get the best experience on our website. For more details, please read our Privacy Policy.